Fees & Payment

All standard consultations will be bulk billed for all patients with a valid and current Medicare Card.

All patients who do not hold a valid and current Medicare card will be required to pay a Private Patient Fee at the time of their appointment.

Where fees apply, we do accept cash (correct change only), EFTPOS and credit card payments. Please note that we do accept American Express.

 

PROCEDURES

All procedures may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of procedure and products used.

For more information regarding procedures or their associated fees, please speak with reception on 03 5229 7999.

Where fees apply, we do accept cash (correct change only), EFTPOS and credit card payments. Please note that we do accept American Express.

 

VACCINATIONS

Some vaccinations may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of vaccination.

For further information regarding vaccination expenses, please speak with reception on 03 5229 7999.

Where fees apply, we do accept cash (correct change only), EFTPOS and credit card payments. Please note that we do accept American Express.

Referral & Prescription Requests

An appointment is required to speak with your doctor if you require a prescription, or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment.

We are unable to e-mail any prescriptions. If you require a prescription from a telephone appointment, it will be sent via eScript (directly to you by SMS), or to the pharmacy.

We are unable to provide prescriptions for controlled or scheduled medications without the necessary approval and supporting evidence.

All requests for controlled or scheduled medications will be denied where:

• approval is held with another Doctor or Specialist.
• the patient is attending for their first consultation at the practice, or with the GP.
• current medical evidence is not on hand to support the need for the medication.
• the GP determines the medication is not suitable, for any reason.
• the patient behaves with any form of abuse, aggression, violence, or intimidation toward the GP, staff, or other patients.

Our GPs may utilise the SafeScript program to assist in determining the suitability of any medication requested.

The prescribing of all medications is strictly at the discretion of the GP, in line with their own assessment as the best and ongoing treatment plan for you. If the GP decides to prescribe and is able to through permit and dispensary checks, the patient may be asked to sign consent and understanding in writing.

All GPs and Staff at our centre have the right to discontinue care of and / or remove any patient who behaves in a violent or threatening manner.

Test Results

Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results.

Test results cannot be provided by our nurse or reception team over the phone. Non-urgent recalls will be followed up via SMS and Email from HotDoc.

Appointments

For all appointments with your doctor, please phone (03) 5229 7999 or online via HotDoc.

Please remember that appointments are scheduled at fifteen (15) minute intervals. Longer consultations are also available. Please discuss with reception if you require a longer consultation.

If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time. Two patients cannot be seen in one appointment slot.

Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).

Please advise reception at least two hours prior to your appointment if you wish to cancel. If we do not receive two hours notice, or you do not attend your appointment you may be charged with a Non-Attendance Fee.

After-Hours

For all Emergencies, please call 000 or visit your nearest emergency department
Barwon Health Emergency Department – Ryrie Street, Geelong – Open 24 hours
St John of God Emergency Department – Myers Street, Geelong – Open 7 days, 7am to 10pm (fees apply)
Epworth Hospital Emergency Department – Epworth Place, Waurn Ponds – Open 24 hours (fees apply)

For non-urgent care, you may choose to visit your local Priority Care Clinic
Barwon Health North Urgent Care – Princes Highway, Norlane – Open 7 days, 10am to 9pm
Geelong Priority Primary Care Clinic – Roslyn Road, Belmont – Open 7 days, 9am to 9pm weekdays or 11am to 9pm weekends

Alternatively, please contact the National Home Doctors Service on 13 74 25 (13 SICK).

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